90 hours of training, including 55 hours of practice
the program is based on Ukrainian and international standards
learn from 5 trainers, each with over 15 years of mediation experience
our training is based on real-life case studies
Complex training program for mediators
Basic mediator's
skills
Become a certified mediator in just 3 months and master practical tools for conflict management.
What is mediation
When people stop listening to each other, a conflict arises — at work, in the family, or in a partnership. Mediation helps to restore dialogue with the participation of a neutral intermediary: the mediator. They help the parties understand one another and find a solution that is acceptable for everyone.
Around the world, mediation is an alternative to court proceedings and confrontation. It saves relationships, time, and resources. In Ukraine, the Law "On Mediation" has been in effect since 2021, and the demand for specialists is growing — in business, law, psychology, and other fields.
Our course will be useful for those who:
For those who work with teams
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Project Managers
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Project Leaders
They will learn to understand the nature of conflicts, reduce tension within the team, handle difficult conversations, and improve team performance.
For those who conduct negotiations
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Business Owners
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CEO
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Sales Managers
They will master techniques for reaching mutual understanding even in difficult situations, making immediate strategic decisions, and building effective action strategies.
For those who deal with crises and conflicts
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Judges and lawyers
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HR specialists
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Psychologists
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Social workers
They will gain tools to work "at the same table" in complex situations and to manage the emotional states of conflicting parties.
For those who teach others
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Trainers
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Instructors
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Teachers
They will learn to speak in a way that gets them heard, handle objections, and manage emotions.
From this course, you will:
Acquire up-to-date knowledge in mediation and a set of practical tools for your work
Learn to apply a clear negotiation structure and effective dialogue techniques to work with various types of conflicts
Master the core competencies of a mediator to promote mutual understanding and constructive interaction between parties
Master techniques for managing emotions – both your own and those of the conflict participants
Develop your communication potential and skills for handling difficult conversations in order to manage conflicts with confidence
Receive an official mediator certificate, which entitles you to practice and enhances your professional reputation
What you will gain from the course
The course structure
Topics:
1
Alternative dispute resolution
2
Introduction to mediation
3
Fundamentals of conflictology
4
Psychology of communication
5
Mediation process
6
Preliminary stage
7
Stage - Exploration of interests
8
Stage - Looking for variants of solution
9
Stage - Agreement
10
Emotional competence of mediator
11
“Difficult dialogues”
12
Negotiation competence of mediator
13
Legal competence of mediator
14
Mediator's ethics
15
Mediator's document flow
16
First steps in practice
Logic:
Pre-training meeting
Video tutorials
Home assignments
Session - questions / answers
Training session
Simulations
Testing
Final testing
6 benefits of the course that every participant will experience
Experienced Trainers
You will work with certified mediators with 15+ years of practice, as well as coaches and experts in conflict resolution, psychology, and law.
International Standards
The course complies with global and Ukrainian standards, the Law of Ukraine "On Mediation", and the Basic Principles of Training in Basic Mediator Skills (from the National Association of Mediators of Ukraine).
Balance of Theory and Practice
55% practice: Through real-life case studies, you will learn not only what to do, but exactly how to do it.
Affordable Quality
Training with leading instructors at a price that is affordable for those who are just starting out.
Supervised Practice
Simulation sessions with detailed feedback from trainers, ensuring every participant feels their progress.
Personal Development
Personalized recommendations for your role in conflict situations — at work, in your family, and in partnerships.
How the training works
We have combined various formats to ensure you not only master the material but can also apply it in your practice as a mediator.
Course Syllabus
Module 1. Introduction and Basic Concepts
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Alternative Dispute Resolution
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Introduction to Mediation
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Fundamentals of Conflict Studies
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The Psychology of Communication
Module 2. The Mediation Procedure
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The Mediation Procedure (General Overview)
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The Preliminary Stage (Preparation)
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The Opening Stage
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The Interest Exploration Stage
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The Option Generation Stage
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The Agreement Stage
Module 3. Special Skills of a Mediator
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Emotional Literacy for Mediators
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Negotiation Competency for Mediators
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Legal Competency for Mediators
Module 4. Ethics and Starting a Practice
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Mediator Ethics and Reflective Competence
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Document Management for Mediators
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First Steps in Practice. The Mentorship Program.
The program certified by
Author of the program
Tetiana Bilyk is an accredited international mediator (CEDR, UK, 2009; MiKK, Germany, 2021), trainer, and Chair of the Board of the NGO ITC "Mediation School". She is also the Chair of the Board of the NGO "Ukrainian Mediators League" and co-founder and Chair of the Supervisory Board of the NGO "Association of Family Mediators of Ukraine".
She serves as the representative of ISS (International Social Service, General Secretariat, Switzerland) in Ukraine within the framework of cooperation on international family mediation.
Tetiana is a member of the Institute for Integrative Mediation (Germany), a member of the Family Mediators Association (UK), a practicing psychologist, and a psychotherapist.
Co-trainers are experienced professional mediators of ITC "Mediation School".
