Our products
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Conflict Management
A Handbook for leaders and consultants
The book by Friedrich Glasl
In times of great changes in an enterprise, tensions, differences and disagreements arise. Therefore, leaders and managers need profound knowledge and skills in conflict management. Friedrich Glasl's book describes a scientifically based model of conflict diagnosis and management that has consistently proven its effectiveness in practice. There is no doubt that this is one of the best books on the subject.
The book is dedicated to conflicts in organizations and has a twofold purpose: first, to help recognize and understand conflict, and second, to provide practical and theoretical means of constructive resolution of social conflicts.
The book is targeted primarily at professional mentors and counselors, as well as lawyers, leaders, politicians, and others whose profession involves working in the context of tense relationships, conflicts, and misunderstandings. Since these things are part of the everyday business process, readers of the book will learn how to deal with conflicts constructively and with competence.
528 pages (tenth edition, improved) was translated and published in 2020 in Ukraine with the consent of the author thanks to Tetiana Bilyk, Head of ITC “Mediation School”.
1 250 UAH
Inside Out: Working through Conflict
By Gary Friedman
The book is a presentation of the Self-Reflection for Conflict Professionals Intensive, tthe latest and most refined product of the understanding-based tradition in conflict management, especially mediation, which has been evolving since about 1979 and has influenced lawyers, mediators, and other conflict professionals in many parts of the world.
A reader can get a very good sense of how, when, and why to go deep in dealing with conflict. Regardless of your background, with an open mind and a measure of curiosity, you can draw from this deep well.
650 UAH
The Guide to Reflective Practice in Conflict Resolution
By Michael Lang
Michael Lang’s book, "THE GUIDE TO REFLECTIVE PRACTICE IN CONFLICT RESOLUTION", is a practical manual that illuminates the thought processes driving our actions — the underlying rationale for practical decisions — rather than simply describing "what to do".
The author explores the application of theory and research to practical decision-making based on the principles of Reflective Practice. This approach helps the reader better understand why we make specific decisions in our work.
In this book, Michael Lang offers a broad perspective on theories, defining them as a vast collection of beliefs, principles, biases, models, doctrines, philosophies, and standards that shape our perception of the world and influence our decision-making. These accumulated core beliefs and the "system of theories" — comprising core values, applied theories, practice models, personal styles, behavioral norms, professional experience, and contextual factors — shape how we assess specific situations and determine our subsequent actions. As such, these theories explain phenomena and provide meaning to events, structures, patterns, and behaviors.
The author examines his work within the context of mediation and conflict resolution. His central thesis is that "reflective practice is a vehicle for thoughtful and introspective analysis of professional actions, followed by learning through self-assessment to improve our abilities and skills," relying less on "instruction and advice" and more on "self-discovery".
This 368-page book (2nd edition, revised) was translated and published in Ukraine in 2025 with the author's permission, courtesy of Tetiana Bilyk, Head of the ITC "Mediation School".
950 UAH
Cards “Emotions and needs”
A set of 110 cards, including 50 reflecting needs and 60 - emotions. Using these cards you will be able to:
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dentify your emotional state
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Recognize whether your needs are met
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Develop emotional intelligence
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Manage your own emotions
Importance in mediation:
Emotional competence is key to effective mediation. Understanding and recognizing emotions helps the mediator to build trust, create a comfortable atmosphere, and find mutually beneficial solutions.
Features:
The cards are presented in two languages - Ukrainian and English, which makes them a universal tool for both Ukrainian and international use.
Bonus:
350 UAH
Everyone who purchases these cards can receive a link to an INTERACTIVE EXERCISE: EMPATHY CARD (discover the connection between your feelings and inner needs). With this exercise, you can analyze complex conflict situations and receive personalized feedback. If you are interested, please write "EXERCISE" in the comments when placing your order.
Inside Out: Working through Conflict
By Gary Friedman
The book is a presentation of the Self-Reflection for Conflict Professionals Intensive, tthe latest and most refined product of the understanding-based tradition in conflict management, especially mediation, which has been evolving since about 1979 and has influenced lawyers, mediators, and other conflict professionals in many parts of the world.
A reader can get a very good sense of how, when, and why to go deep in dealing with conflict. Regardless of your background, with an open mind and a measure of curiosity, you can draw from this deep well.
650 UAH
Drink bottle
Bottle for beverages
A stylish and practical water and beverage bottle with the logo of the International Training Center 'Mediation School' – the perfect choice for sports, work, travel, and everyday use.
The bottle is shown against the backdrop of Lake Ivor, located at the foot of Mount Blynzytsia and Mount Zhandarmy, near the high-altitude resort 'Dragobrat,' where the annual week-long Restorative Retreat takes place.
The cap features a rubber seal, making the bottle leak-proof. The plastic material has a matte finish on the outside, and the bottle is comfortable to hold in your hand. For convenience, the bottle can be carried by a cord.
Material: Food-grade plastic (PC+PP)
Capacity: 560 ml
Temperature range: -5°C to +90°C
Order the bottle and join our mediator community!
350 UAH
Glass cup
Glass cup
A stylish and modern cup made of high-quality glass. The outer part has a matte finish, giving it an elegant look and pleasant tactile feel. The inner surface is smooth, transparent glass, ensuring comfort in use and ease of care.
On the front of the cup is the logo of the International Training Center 'Mediation School,' adding uniqueness and emphasizing its professional style. It is ideal for beginner mediators, as it features a list of Mediation Principles on the other side of the cup.
The cup is made of glass. Matte on the outside, glossy on the inside. Capacity: 320 ml.
According to folk beliefs, glass products attract peace and tranquility, and promote the development of emotional intelligence.
300 UAH
Thermal mug 415 ml
Thermal mug 415 ml
The Stay vacuum thermal mug is a high-quality product made of 304 stainless steel, coated with matte colored enamel. The lid features a push-button that opens the valve when needed and is securely locked with a slider to prevent accidental opening. It maintains temperature for up to 6 hours.
Capacity: 415 ml
800 UAH
