Mediation competencies for managers
We invite you to the training program to acquire the necessary skills for building constructive interaction within a team.
18 000
UAH
Cost (payment by installments is possible)
60
hours
20 hours of theory + 40 hours of practice
Format: online
70
%
of practical work (exercises, role plays)
About the program
The main goal of the training is to acquire key mediation competencies that will help:
-
In negotiations (within the company, with clients, with partners).
-
In finding and making effective management decisions, coordinating the work of project managers, and working with employee resistance.
-
Change the attitude towards conflicts, seeing them as a constructive beginning.
-
Analyze conflict situations, manage them, using various conflict resolution technologies.
-
Increase the effectiveness of workplace communication, minimize destructive interactions.
-
Resolve disagreements and contentious situations more quickly.
-
Improve the emotional climate within the organization and personal emotional state.
Why you should join this program
Exercises and role plays
Contains various forms of practical work (up to 70%): exercises to develop the necessary skills, personal exercises for a deeper understanding of emotional states, as well as role plays.
Optimal number of participants
Forming a group of up to 20 people ensures sufficient feedback for each participant and the opportunity to freely ask questions to the trainers.
Immersion in practice
Built in the format of interactive learning, including discussion of practical activities, receiving feedback and enhancing the managerial skills of participants.
Contents of the program
The concept of conflict, causes, methods of analysis; styles of behavior.
Strategies for dealing with conflicts at different stages of escalation.
Working with expectations, perception filters and misperceptions.
Skills and algorithm of effective communication in working interaction: active listening, metacommunication.
Questions in communication: classification, mistakes, why one should avoid “why?”
Conducting complex dialogues, negotiation strategies.
Emotional intelligence for conflict management.
Decision-making in different emotional states.
Managing emotions (self-motivation, self-control), dealing with aggression.
Author of the program
Tetiana Bilyk is an accredited international mediator (CEDR, UK, 2009; MiKK, Germany, 2022), trainer, and Chair of the Board of the NGO ITC "Mediation School". She is also the Chair of the Board of the NGO "Ukrainian Mediators League" and co-founder and Chair of the Supervisory Board of the NGO "Association of Family Mediators of Ukraine".
She serves as the representative of ISS (International Social Service, General Secretariat, Switzerland) in Ukraine within the framework of cooperation on international family mediation.
Tetiana is a member of the Institute for Integrative Mediation (Germany), a member of the Family Mediators Association (UK), a practicing psychologist, and a psychotherapist.
Co-trainers are practicing family mediators of ITC "Mediation School".
