Webinar: "The Art of Resolving Conflicts: Practical Techniques for Personal and Professional Life"
- Jul 14
- 2 min read
In this webinar, the Head of the Mediation School Tetiana Bilyk thoroughly explains the nature of conflicts, uncovers the hidden motives of the parties, and demonstrates practical techniques for turning a dispute into constructive cooperation.
Key Takeaways from the Webinar
Theme and Nature of Conflicts:
Conflict is a natural process that cannot be avoided.
Most people choose to avoid conflict or adapt to the opponent in order not to feel tension.
A conflict always arises as a result of a contradiction of interests, positions, needs, or values.
Positions of the Parties and Hidden Motives:
The iceberg model is applied in the webinar to analyze the positions of the parties.
Conflict always occurs at the visible level of positions, which sound opposing.
Behind every position are true interests and needs, which are the actual driving force of the conflict.
The thought construct of the parties at the position level always involves an "us versus them" principle.
Problem-Solving Process (Techniques and Tools):
To transition to cooperation, it is necessary to step away from the level of positions, descend to the level of interests, and find an area of commonality.
When working with conflicts, the "balcony view" tool is used, which allows evaluating the situation not from one's own thought construct, but by trying to understand the opponent's point of view.
The speaker breaks down the "ladder of inference" tool, which helps to trace the path from observations (what a person saw or heard) to interpretations, assumptions regarding consequences, and final actions.
The core principles for achieving results and cooperation include separating the person from the problem, separating the past from the future, and separating interests from positions.
To achieve a result, it is essential to focus on the process and use objective criteria for decision-making.
To find out more details, analyze your own reactions in difficult situations, and see the expert's work with your own eyes, be sure to watch the full webinar recording.
